RETURNS

We want you to receive your order in perfect condition! Each order is packed and photographed to ensure we have a record of what we have shipped and to protect your purchase. We know that mistakes can happen and in such situations, we will support you as long as said error is corroborated.

If no issues are reported within the first 48 hours after receipt of the product, no exchange or return will be made.

To be eligible for a return, the item must be in its original packaging, in the same condition in which you received it, and unused.

You may return or exchange any item purchased through the website for the following reasons:

1) The delivered product is expired

On average, our products have 1.5 years of shelf life until the expiration date. If you receive an expired product by mistake, contact our support team to return it.

Share your order number and a photo of the product showing the expiration date with us via email at ventasweb@raicesverdes.mx

2) The product is damaged

If the product you ordered is broken, opened, or has manufacturing defects, share your order number and a photo of the product with us via email at ventasweb@raicesverdes.mx

3) You received the wrong product

In the event that you receive a product you did not order, send us an email at ventasweb@raicesverdes.mx and we will assist you. We will verify the photo of your packed order to corroborate the error and help you get the product you paid for.

In any of these cases, our support team will thoroughly review your request by checking your purchase records.

Once your request is approved, we will send you a tracking number for the collection of the product to be returned.

As soon as the courier service collects it, we will send you the correct product along with a tracking number for that shipment.